Privacy Policy
Protecting your data matters to us. This policy describes how PropertyAI (operated by Property Photos GmbH, Burggasse 106, 1070 Vienna) processes personal data under the GDPR.
1. Controller
The controller under the GDPR is Property Photos GmbH, Burggasse 106, 1070 Vienna, Austria. Contact: info@propertyphotos.at.
2. Data processed
Account data (name, email via Google sign-in), uploaded assets (photos/videos), project data incl. address and GPS coordinates, and usage/billing data (credits, Stripe payments).
3. Purposes & legal bases
Processing is carried out to perform the contract (Art. 6(1)(b) GDPR), based on our legitimate interest in securely operating the platform (lit. f), and, where required, on your consent (lit. a).
4. Processors & third countries
We use carefully selected providers: Google Cloud / Neon (hosting & database, EU Frankfurt region), specialised AI service providers, partly outside the EU (AI generation), Stripe (payments), Resend (email), and Google (sign-in, Maps/Street View). This may involve transfers to the USA, based on EU Standard Contractual Clauses.
5. Retention
Data is stored for as long as your account or project exists, plus any statutory retention periods. Uploaded and generated assets can be deleted at any time.
6. Your rights
You have the right to access, rectification, erasure, restriction, data portability and objection. You may lodge a complaint with the Austrian Data Protection Authority (dsb.gv.at). No automated decision-making with legal effect takes place.
7. AI-generated content (EU AI Act)
PropertyAI edits and generates images, videos and texts using artificial intelligence (e.g. virtual staging, sky replacement, video effects, exposé texts). In line with the transparency obligations of the EU AI Act (Regulation (EU) 2024/1689, in particular Art. 50), we point out that such results are AI-generated or AI-edited. On request, a visible AI label can be embedded into the exported media. Responsibility for the lawful use of altered property depictions (e.g. no misleading representation of the actual state of a property) lies with the respective agent/user.
8. Connected AI apps
You can connect external AI apps such as Claude or ChatGPT to your account through our interface. Only after the company owner consents can the app retrieve projects, photos and videos and start jobs. Whatever the app retrieves is processed by its provider under the provider's terms, partly outside the EU. We do not engage these providers, so they are not our processors; responsibility for selecting and using them lies with you. You can disconnect an app at any time on the Team page under “API & MCP”; data already retrieved is not affected. Details of jobs placed through the interface, such as an entered request text, are stored for 30 days.